Primary document · European Union

General Data Protection Regulation, Article 12(3): Time limits for responding to requests

What it says

A company must tell a person what it did about their request, including an erasure request, without undue delay and within one month, extendable by two more months for complex cases.

A summary of a public document, not legal advice.

Cited in

  1. 01If I delete my data from an app, is it deleted from backups too?Eventually, but usually not at the same moment. EU and UK law require erasure without undue delay, and the UK regulator, the ICO, says backups count but may be put 'beyond use' until they are overwritten; Google Cloud commits to deleting customer data within about six months, and some backups are locked so that no one can delete them early.Privacy and deletion

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